Gulf of America Pest Solutions LLC
DBA Gulf Pest Solutions

​

1. General Policy

Due to the nature of pest control services — including labor, materials, travel, and regulatory compliance — services rendered are generally non-refundable once performed.

Pest control is a service-based industry, and payment compensates for professional time, expertise, and product application, regardless of pest reoccurrence.

​

2. Initial Service Refunds

If a customer is dissatisfied with an initial general pest control service:

• The Company will offer a complimentary retreatment within the coverage period.

• Refunds will not be issued solely due to visible pest activity after service, as some activity may occur during product effectiveness periods.

Refunds may be considered only if:

• Service was not performed as contracted.

• Technician error is documented and verified.

• No product was applied.

All refund decisions are at the sole discretion of the Company.

​

3. Recurring Service Plans

For monthly, bi-monthly, quarterly, or mosquito programs:

• Payments cover that scheduled service period.

• Once service has been completed, that service fee is non-refundable.

• Cancellation stops future services only.

Prepaid service agreements may be prorated at Company discretion for unused future services, minus:

• Any discounts applied

• Initial service costs

• Administrative fees

• ​

4. Termite Services

Termite inspections, treatments, and bait station installations are non-refundable once materials are installed or product has been applied.

Termite warranties are governed exclusively by the signed termite agreement.

​

5. Bed Bug & Specialty Treatments

Due to the intensive nature of bed bug and specialty treatments:

• Deposits are non-refundable.

• Services are non-refundable once preparation instructions have been provided and scheduling confirmed.

• Results depend on full compliance with preparation requirements.

​

6. Missed Appointments & Access Issues

If a technician arrives and:

• Access is denied

• Pets are unsecured

• Utilities are disconnected

• Conditions are unsafe

A service fee may be charged, and no refund shall be issued for travel or time incurred.

​

7. Weather & Environmental Factors

Certain services (especially mosquito treatments) may be affected by:

• Rain

• Irrigation

• Wind

• Landscaping changes

Refunds will not be issued due to environmental conditions beyond Company control. Retreatments may be scheduled when appropriate.

​

8. Chargebacks & Payment Disputes

Customers agree to contact the Company directly before initiating a chargeback or payment dispute.

Initiating a chargeback without allowing reasonable resolution efforts may result in:

• Termination of service

• Collection actions

• Recovery of administrative fees and processing costs

​

9. No Guarantee of Complete Eradication

Customer acknowledges:

Pest control reduces and manages pest populations but cannot guarantee permanent or complete elimination due to structural, environmental, and biological factors beyond Company control.

​

10. Company Discretion

All refunds, credits, and adjustments are issued solely at the discretion of Gulf of America Pest Solutions LLC.