Privacy Policy

Privacy Policy (GulfPestSolutions.com)

Effective Date: [02/14/2026]
Website: GulfPestSolutions.com
Business Name: Gulf of America Pest Solutions LLC, doing business as Gulf Pest Solutions

We respect your privacy and are committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, share, and safeguard information when you visit our website, schedule services online, or make payments online.

1) Scope

This Policy applies to information collected through:

Our website (GulfPestSolutions.com) and related Wix services (such as forms, scheduling, and checkout)
Our customer relationship management system (GorillaDesk) used for scheduling, service records, and customer communications
Payment processing through Wix Payments and Square
Calls, texts, and emails you send to us
Communications through our social media pages that link to this Policy (as applicable)

This Policy does not apply to third-party websites or services you may access through links on our site.

2) Information we collect

A) Information you provide

When you request service, schedule, pay, or contact us, we may collect:

Name
Phone number
Email address
Service address (and billing address if different)
Appointment details (service type, date/time requested, notes)
Information about pest activity (type of pest, areas affected, history, and photos you submit if applicable)
Communication preferences
Any other information you choose to provide

B) Payment information (online payments)

If you pay online, your payment is processed by Wix Payments and/or Square (third-party payment processors). We may receive limited payment-related details such as:

Payment status (paid/unpaid)
Transaction date and amount
Invoice number or reference ID
Partial payment details (for example, card brand and last 4 digits)

We do not store full credit/debit card numbers or full banking credentials on our servers. Payment information is handled by the payment processor(s) according to their own privacy and security practices.

C) Information collected automatically (website and device data)

When you visit our website, we (and our service providers) may automatically collect:

IP address (general location may be inferred)
Device type, browser type, and operating system
Pages viewed, time spent, clicks, and referring/exit pages
Cookies and similar tracking technologies (see Section 6)

3) How we use your information

We use the information we collect to:

Provide quotes, inspections, and pest control services
Schedule, confirm, and manage appointments (including reminders)
Maintain customer records and service history in GorillaDesk
Process payments, issue invoices/receipts, and manage refunds or chargebacks when applicable
Communicate with you about services, appointments, and account questions
Improve our website, services, and customer experience
Protect against fraud, misuse, and security threats
Comply with legal and regulatory obligations and enforce our policies

We do not sell your personal information.

4) How we share your information

We share information only as needed to operate our business and provide services:

A) Website and scheduling platform (Wix)

We use Wix to host our website and may use Wix features such as forms, booking/scheduling tools, and checkout. Information submitted through the website may be processed by Wix and then stored or managed by us.

B) Customer management and scheduling (GorillaDesk)

We use GorillaDesk to manage scheduling, service records, customer notes, and communications. Information you provide may be entered into or synced with GorillaDesk to provide and support services.

C) Payment processors (Wix Payments and Square)

We share necessary information with Wix Payments and/or Square to process transactions, prevent fraud, and handle billing, refunds, and chargebacks. We also may sync transaction status into GorillaDesk for recordkeeping and customer support.

D) Analytics and performance tools

We may use analytics tools provided by Wix or other vendors to understand how visitors use our website and to improve performance. These tools may use cookies and similar technologies.

E) Legal and safety reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal process
Protect our rights, customers, or the public
Investigate or prevent fraud or misuse

F) Business transfers

If we undergo a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5) Data retention

We retain personal information as long as reasonably necessary for:

Scheduling and delivering services
Maintaining service history and customer support records
Payment, tax, and accounting requirements
Dispute resolution and legal compliance
We then delete or de-identify it when appropriate.

6) Cookies and tracking technologies

Our website may use cookies, pixels, and similar technologies to:

Enable website functionality (including scheduling and checkout)
Remember preferences
Understand site usage and improve performance
Help measure marketing and advertising effectiveness (if applicable)

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

Do Not Track: Some browsers provide “Do Not Track” signals. Because there is no uniform standard, our site may not respond to these signals.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

8) Your choices and rights

A) Marketing communications

If we send promotional messages, you can opt out at any time:

Email: Use the unsubscribe link (if included) or email us.
Text messages: Reply STOP (if applicable) or contact us.

B) Access, correction, deletion

You may request access to, correction of, or deletion of your personal information, subject to legal exceptions (for example, records required for accounting/tax or active disputes). Contact us using the information below.

C) State privacy rights (where applicable)

Depending on your state of residence, you may have additional rights (such as the right to know, delete, or correct certain data). If applicable, you may submit a request using the contact information below.

9) Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take reasonable steps to remove it.

10) Third-party links

Our website may contain links to third-party sites and platforms (Facebook, Instagram, X, TikTok, etc.). We are not responsible for their privacy practices. Please review their privacy policies before providing information.

11) Changes to this Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised Effective Date. Your continued use of the website after changes are posted means you accept the updated Policy.

12) Contact us

Gulf of America Pest Solutions LLC (DBA Gulf Pest Solutions)
Phone: 205-534-4376
Email: gulfpestsolutions@gmail.com
Mailing Address: 13209 Lowery Farris Rd, Duncanville, AL 35456

Website Legal Disclaimer

The information on this website is provided for general informational purposes only and is not legal advice or a guarantee of results. Pest activity and treatment outcomes vary based on many factors (including pest species, structure conditions, sanitation, moisture, weather, and access). While we follow applicable laws, regulations, and product label requirements, no service can guarantee complete elimination in every situation. Service recommendations, service frequency, and pricing may change based on inspection findings and customer needs.